Dear Guest,

Welcome to our house “Residenz Royal”. We look forward to pampering you as a guest in our house and wish you a pleasant stay.
The following information is intended to help you feel really comfortable with us.

If you have any requests or questions, please contact our reception. To do this, dial 100 from your room telephone or 06224-940 100. We are available by phone
Available to you 24 hours a day. We are pleased that you are with us.

Your Residence Royal Team

A - Z     The virtual hotel information page

Departure:
On the day of departure, we ask you to vacate the room by 11:00 a.m. and hand in the room key at reception. Thank you.

Adapter:
See electricity

Allergy sufferers:
Please contact reception if you require special beds and linens or are dependent on certain foods.

Anti-slip mat:
You will find an anti-slip mat for the shower and bathtub in the closet of your room.

Pharmacy:
Please contact our reception staff or dial 100.

Physician:
A current directory of doctors including emergency service lists is available at reception. If you do not feel well, please contact reception immediately. Extension: 100

Bath:
You can find many hygiene items on the bathroom balage. Shower cap, ear swabs, cotton pads and much more. You can also find shoe shine utensils and sewing kits there.
Bathing shoes/slippers can be found in your closet in the room. We will be happy to provide you with a bathing stool and a bathroom scale.

Bathrobe:
We would be happy to provide you with a fluffy bathrobe for a deposit fee of €10.00. Please let our housekeeper know by calling 100.

Bar:
Our cozy hotel bar invites you to relax or have a drink every day from 7:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 8:00 p.m.

Baby bed:
We have some baby and cots available. Please inform our reception if you need a cot or baby bed.
We also have a baby bathtub, high chair and children's dishes at the reception.

Duvet:
In the wardrobe you will find a wool blanket. If you would like an additional duvet free of charge, please inform our housekeeper by calling 100.

Library 1:
In the extension of the lobby, towards the garden, you will find a selection of various reading materials. We ask you to read the books in the interest of the
The next reader should be treated with care and returned after use. If you are interested, please contact our reception on Tel. 100

Villa Royal Library:
For our guests in the Villa Royal, our second library is available on the ground floor behind the refrigerator (minibar).

Ironing service:
If you need an ironing service or laundry service, please contact our reception and we will be happy to take care of it for you. Please plan for an ironing service
1 hour per item of laundry.
There is also a laundry room in the basement with a washing machine and dryer, as well as an iron, trouser press and ironing board for your use.
If you would like an iron and/or ironing board in your room, please contact reception.

Bedding:
We change your bed linen twice a week. If you would like a daily change, please speak to our reception.
We are also happy to provide you with only one change of linen for environmental reasons.

Café terrace garden:
When the weather is nice, our café terrace is open from 4:00 p.m. to 8:00 p.m.

Check in: From 2:00 p.m. Check out: By 11:00 a.m

Check Out Express:
If you would like a quick check out, you are welcome to pay the bill the evening before your check out. So you need us when you leave
All you have to do is hand over the room key.

Electricity:
Our electricity network supplies 220/230V. If you need special adapters for the devices you have brought with you, you can get them at reception.

Bike rental: (This service is currently discontinued)
Would you like to go on a bike trip? We are happy to provide you with men's or women's bikes free of charge. The usage
of the bicycles is expressly at your own risk. Please contact reception one day in advance.

Television - TV:
We have a modern cable television system and new television sets. Our system can receive many programmed channels. It is possible,
that you can find TV programs on a different channel than at home. We politely ask you not to change the TV settings. All available channels
are programmed. There is a program overview next to the TV for orientation.

Festivities:
For special occasions, please contact our reception or the Zum Niko restaurant directly.

Fitness room:
The room is in the basement. You can train here on the ergometer, stepper and strength training equipment every day from 10:00 a.m. to midnight.

Escape routes:
There is a plan in every room showing escape routes in the event of fire. Please take a close look at the escape routes. Internal emergency number: 0171 – 20 977 26

Leisure time:
In our foyer we have various flyers and brochures with information about Sandhausen. Below you will find numerous sports offers and
Event tips. Our sauna is available to you from 4:00 p.m. to 10:00 p.m. You can get further suggestions at reception.

Breakfast:
A rich breakfast awaits you in our breakfast room next to the reception from 7:00 a.m. to 10:00 a.m., Saturdays, Sundays and public holidays from 8:00 a.m. to 10:30 a.m.
In summer we would like to invite you to have breakfast in the garden.

Garage:
Use of the on-site parking spaces is free of charge. We provide garages upon request.

Money and valuables:
For insurance reasons, we ask you not to leave any valuables, jewelry or money lying around in your room or vehicle. For lost
We cannot be held liable for any valuables left in your room. Please leave your valuables in the safe at reception.

Luggage service:
We will be happy to transport your luggage to your room or back to your car. Please contact our reception on 100. Of course you can bring your luggage with you
Lock it in our luggage room after check out. Please talk to us.

Beverages:
The mineral water in the room is for your free enjoyment. Additional drinks can be found in the refrigerator in the lobby. Just fill the
the mini cash receipt next to it and bill it separately when you check out. Our hotel bar is available to you from 7:00 a.m. to 1:00 p.m. and again from 4:00 p.m
available.

Front door key:
Please take it with you if you plan to leave the hotel or return later than 8 p.m. in the evening. For safety reasons we are allowed to do so
Please note that the loss of the room key must be reported immediately. In case of loss we have to arrange for a new entrance door and
For room cylinders we charge our expenses of approx. €250.00 per cylinder.

Slippers/slippers:
Cozy terry cloth slippers can be found in the closet in your room.

Trouser press:
See ironing service

Hygiene products:
See toiletries

Internet connection:
A high-speed WiFi connection is available in the hotel rooms and the hotel lobby. Hotel guests can surf the Internet 24 hours a day.
All networks available to you start with: hrr-
The password is: haveaniceday

Internet – device:
If you need an internet device, you can rent a tablet device at reception for a fee. However, only if available, as we only
limited equipment available.

Ticket sales:
You can find numerous event tips in the foyer. Would you like us to get tickets for events in the area for you? Gladly takes
the reception will accommodate your wishes.

Credit cards:
In addition to EC card payments, we accept VISA, EURO and MASTERCARD
AmEx, EC, Diners, Discover and JCB.

Cooking in the room:
Dear guests, the existing hotplates are deactivated for fire safety reasons! Would you still like the cooking option on your?
If you use the room, you can order a complete set with a top, pan, cookware and induction hob at the reception.
Talk to us about all your wishes.

Pillow selection:
We have a selection of pillows available. If you are interested, please call our reception on 100.

Refrigerator:
You can simply turn on the refrigerator in your room if necessary. The refrigerator continues to operate, even if you are there
Leaving the room, turn off the main switch.

Charging cable/charger:
Have you forgotten your charging cable? We have a range including power banks for you at reception.

Mini-bar:
Our minibar is located in the lobby towards the garden exit. There you will find a large refrigerator on the left. Please serve
Enjoy yourself to your heart's content. Minibar receipts can be found at the buffet to the left. Please simply fill out. You can settle the receipts on your check out day.

Sewing service:
Button off? - No problem. A call to our housekeeper on 100 is enough. We carry out small repairs immediately. We provide larger repairs
gladly in the hands of experts. You will also find a sewing kit in your bathroom.

Non-smoking rooms:
We ask that you do not smoke in the rooms. Your new tenants and we thank you. Smoking is permitted on the balconies.

Parking spaces:
The parking spaces next to and in front of our house are available to you free of charge.

Post Office:
Your incoming mail will be ready for collection in your room locker at reception at approximately 11:00 a.m. Stationery and postcards
you can get it at reception. You can hand in your outgoing mail at reception.

Quality:
We are classified with 3 stars according to the German Hotel and Inn classification and always strive to meet the specified standards
to comply with and fulfill the wishes of our guests. If a service is not to your satisfaction, please notify us
at the reception.

Smoke detector:
Our hotel rooms and hotel corridors are equipped with smoke detectors. If the smoke detectors give an ALARM, please report it to us immediately.

Umbrellas:
You can borrow umbrellas for free at reception. In the interest of other guests, we ask that you return the umbrellas after use
and ask for your understanding that we will charge you €10.00 for the loss.

Restaurant:
Our restaurant serving Greek specialties is open Monday and Tuesday and from Thursday to Sunday from 5:00 p.m. to 11:00 p.m.
Saturday and Sunday additionally from 11:30 a.m. to 2:00 p.m. We would be happy to reserve a table for you, please select 100.

Reception:
Our reception is open from 6 a.m. to 8 p.m. However, you can reach us 24 hours by phone at 06224-940140. If you would like to leave before 7:00 a.m. in the morning,
We ask you to pay your bill the day before.

Safe:
We will be happy to lock your valuables in the hotel safe at reception.

Shoe shine service:
If you need special shoe polishing materials or a place to put your hiking boots, please let us know your wishes.
If you need your shoes to be specially cleaned, please contact our housekeeper by calling 100.

Sauna:
Use of the sauna in the basement is possible from 4:00 p.m. to 10:00 p.m. Please register at reception half an hour in advance.
Bathrobes and separate shoes are available at reception. Towels can be found in the sauna area.

Secretariat service:
If you would like to print out received emails, scan something or simply need a copy, please contact reception.

Shuttle service:
Would you like to go to the train station? Would you like to be taken to a special place or attraction? We would be happy to call you a taxi. We calculate
Here are the costs incurred. Please contact reception one day in advance.

Sports:
See leisure

Games:
We have a collection of games available at our reception. Please return the games in their entirety after use so that they can also be used
next guests will enjoy it.

Support service:
If any of the devices do not work or the operation is unclear, we are available to you 24 hours a day on 100.

Meeting:
The reception has conference information available for you. We would be happy to advise you in detail. Please contact our reservations department,
which can be reached by telephone at reception on 100.

Taxi:
The reception will be happy to accept your pre-order.

Fax:
The fax number is 06224 – 940 140.
We do not charge any fees for incoming faxes sent by us for you.

Phone:
Our telephone number is 06224 – 940 100
Our house has a modern telephone system.
Within Germany, calling landlines is free of charge.
To access an outside line, dial 0, then dial the desired phone number.

Trunk line 0
Reception 100
Restaurant to Niko 5936727
always to room Simply select the desired room number

Events:
We would be happy to help you make appointments, such as: E.g. doctor, massage, foot care, manicure, cosmetics, tennis, bowling, golf,
Mini golf, bus rides, theater, wine tastings with cellar visits, etc.

Toiletries:
Have you forgotten your comb, toothbrush or other hygiene items? No problem. We have these items ready for you at reception.

TV set:
See TV

Events:
In our foyer we have numerous flyers and brochures on the topics of sports opportunities and event tips with information
ready. You can get further suggestions at reception.

Wake up:
Our reception will be happy to accept your wake-up call request by calling 100.

Washing and ironing guest laundry:
There are laundry bags in your closet for laundry to be left at reception. Please fill out the attached list carefully
and put it in with the laundry. Please see the list for prices. If you do your laundry by 9:00 a.m. on weekdays
If you hand it in at reception, it will be ready and returned to your room by 6 p.m. On weekends and public holidays on request. The hotel
is not liable for shrinkage, discoloration or lack of color fastness of the items.

Linen change:
Would you like linen changed daily? Please contact us.

Newspapers and magazines:
A selection of popular daily newspapers is available free of charge in the foyer.

Room lighting:
The main switch for the room lighting is located directly at the room entrance.